A key part of the success of ID has been its relationship with its clients, and an important part of that is giving a client the information they need to monitor the progress of any job.
ID has invested in a comprehensive computer hub which keeps track of all work planned and monitors its progress in the field. All our installation and maintenance teams are linked on-line to the system, and at the completion of each stage they update the job status and photographic records.
Any client queries are directed to our helpdesk and the current status of any job can then be reported immediately. The system also allows detailed analysis of work by time, by region, or by any of the stored criteria, enabling comprehensive reports to be sent to suit the particular requirements of a client.
Historical records are maintained of all works undertaken for access at any time.